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Once your Voice Agent is built, the next steps are deploying it to a real phone line and monitoring its performance. Lyzr Studio provides a dedicated infrastructure for managing Twilio integrations and reviewing call logs in detail.

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Monitoring Voice Agents

The Monitor tab is your central hub for observing agent performance. It provides high-level analytics and granular access to individual conversation transcripts.

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Analytics Dashboard

At the top of the monitor page, you will see a summary of your agent’s activity:
  • Total Calls: The aggregate number of interactions across all channels.
  • Channel Breakdown: Distinct counts for Browser (web-based sessions) versus Phone (Twilio calls).
  • Avg Messages: A metric indicating the average length of a conversation, helping you gauge engagement or resolution speed.

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Session Logs & Live Trailing

Below the metrics, the Sessions list displays a chronological log of all interactions.
  • Live Trailing: Click the green Live Trailing button to watch transcripts populate in real-time as calls happen.
  • Filtering: Use the filter dropdown (set to “All Channels”, “Browser Only”, or “Phone Only”) to isolate specific types of traffic.

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Detailed Transcripts

Clicking on any session in the list opens the Session Detail view. This provides a complete audit trail of the conversation.
  • Metadata: View the unique Session ID and Call SID, along with “Started” and “Last Updated” timestamps.
  • Conversation History: Read the exact dialogue between the AGENT and the USER. This is crucial for debugging prompt instructions; you can see exactly where an agent might have misunderstood a user or where latency occurred.

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Phone Number Management

To make your agent accessible via a standard telephone line, you must configure your phone numbers in the Phone Numbers tab. Lyzr integrates directly with Twilio to handle telephony.

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Connecting Twilio

First, you must link your Twilio account to Lyzr Studio. Click the Add Twilio Credentials button on the top right. You will be prompted to enter your Account SID and Auth Token. Lyzr encrypts and stores these tokens securely to manage call routing on your behalf.

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Managing Numbers

The dashboard lists all phone numbers associated with your connected Twilio account.
  • Status Indicators:
    • Configured (Green): The number is successfully linked to a Lyzr Voice Agent and is ready to receive calls.
    • In Use Elsewhere (Orange): The number is currently active on another service or application within your Twilio account.
  • Connected Agent: Displays which specific agent (e.g., “BrightSmile Receptionist”) is currently handling calls for that number.

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Assigning an Agent

To link a specific Voice Agent to a phone number, click the three dots ... next to a number or click the row directly to open the Update Phone Number modal.
  1. Select Voice Agent: Choose the agent you created from the dropdown menu.
  2. Review Details: The modal will display the agent’s description and model to confirm you have selected the correct persona.
  3. Webhook Configuration: The system generates a specific SIP webhook URL for the agent.
    • Note: You typically do not need to copy this manually. As stated in the modal, “This webhook will be automatically configured in Twilio” when you click Update.